Urban Barn E-Gift Card
SWATCHES
Returns & Exchanges
Love our stuff, but need to make a return or exchange?
Regular-priced home décor items purchased online or in-store can be returned or exchanged within 30 days of purchase with a valid receipt. Refunds will be made in the same form as the original payment.
Items purchased on markdown with a price ending in $0.99 can be returned within 14 days of purchase with a valid receipt for a refund onto a Gift Card. Items purchased on markdown with a price ending in $0.97 are final sale. Return eligibility is based on the item’s original price, which may differ from the promotional or sale price shown at checkout.
Learn moreHoliday Return Policy
Small décor items (excluding Christmas product, see Christmas Product Return Policy) purchased between November 9, and December 24, 2025, may be returned or exchanged until January 24, 2026. The original receipt must be presented; refunds will be processed back to the original form of payment. Furniture and large décor items purchased during this time are subject to our regular Returns & Exchanges Policy. Any items purchased after December 24, 2025, are subject to our regular returns and exchanges policy.
Items purchased on markdown with a price ending in $0.99 can be returned within 14 days of purchase with a valid receipt for a refund onto a gift card. Items purchased on markdown with a price ending in $0.97 are final sale.
Gift receipts are valid for in-store credit or exchange only.
Christmas Product Return Policy
- All Christmas product is final sale
- There will be no price adjustments on Christmas product
- Christmas product includes Christmas trees, ornaments, wreaths, garlands, stockings, stocking holders, tree collars/skirts and any Christmas-themed décor
Urban Barn Gift Cards and e-Gift Cards are redeemable towards merchandise online at urbanbarn.com or at any Urban Barn store. Gift Card must be present when used for payment in-store. Gift Cards and e-Gift Cards are not refundable. Funds do not expire and cannot be redeemed for cash or used to purchase other Gift Cards/e-Gift Cards. Urban Barn is not responsible for lost, stolen, damaged or compromised cards, or any unauthorized use.
For any purchase exceeding the value of a Gift Card or e-Gift Card, the balance owed must be paid with one additional form of accepted payment.
To check Gift Card or e-Gift Card balance, click here.
Delivery of an e-Gift Card to an incorrect email address as provided by the purchaser is the responsibility of the purchaser. Gift Cards or e-Gift Cards received in error, including an error in the amount issued, are subject to cancellation.
Refunds on purchases made with Gift Cards or e-Gift Cards will be applied to a Gift Card.
No change will be given for any unused Gift Card balance unless required by law.
Acceptance or use of a Gift Card or e-Gift Card constitutes agreement to these Terms and Conditions. Urban Barn reserves the right to change the Terms and Conditions at any time.