Our commitment to protecting your privacy
We value you as our customer and we want to assure you that our entire company is committed to respecting your privacy. While we do collect some information about you within our stores and through our website, it is used to enhance your shopping experience and communicate with you about our products, services, contests and promotion. We recognize your need for the protection and fair handling of any Personal Information that you provide us. This policy demonstrates our commitment to your privacy.
"Personal information" means information about an identifiable individual. Personal information does not include information to enable an individual at a place of business to be contacted. This also includes the name, position name or title, business telephone number, business address, business email or business fax number of the individual.
Collecting information about you:
It is always your choice to provide us with your personal information. We collect your information to provide you with products and services you have requested and to offer you information about additional products and services you may be of interest to you. You may be asked to provide your personal information to Urban Barn to verify your identity for fraud prevention purposes. In some cases, if you choose not to provide certain requested personal information, you may not be able to purchase or return products or services, or access or use certain features of Urban Barn's website.
Urban Barn uses your personal information for various purposes in connection with our relationship with you for the provision of our products and services. This may include correspondence with you regarding your transactions, to provide you with information regarding our announcements, promotions, upcoming events, new products, store openings, email newsletters, customer surveys, enter contests, provide feedback and apply for employment. We collection information to help us prevent fraud.
Urban Barn will not require you to consent to any promotional uses as a condition of the supply of a product or service. We will always seek your express consent for such correspondence. You will always be allowed to opt-out of communications from us unless required for the provision of a product or service you have requested or in accordance with the law. We may also use your information for purposes related to your purchase of products and services, including delivery, facilitating returns, warranty coverage, rebates, and repairs.
Urban Barn may combine your personal information collected through various sources, including information collected at our retail stores and through our websites, and information obtained from other sources to develop a confidential profile for you to facilitate transactions with Urban Barn.
Secure Sockets Layer (SSL) technology is used to protect the security of your credit card information as if is transmitted. SSL is the industry standard for secure commerce transactions. It is designed to prevent your personal info from being read by someone else as it travels across the internet. All of your personal info is encrypted, including credit card number, name and address.
Cookies and other technologies
Urban Barn's website, online services, e-mail messages, and advertisements may use "cookies" and other similar technologies, such as web beacons, pixel or gif tags, and action tags. Those technologies collect information about how you use our website and your interests that assists Urban Barn to improve products and services, advertising, customer communications and the shopping experience.
Third party analynics or ad serving services
Social networking and similar situations
Disclosure of personal information
Suppliers and Service Providers: Urban Barn may disclose your personal information to Urban Barn's suppliers and service providers to provide products and services to Urban Barn (including to provide payment processing services, customer communications including facilitating the sales transaction, data processing and data management, marketing, fraud detection, address validation for fraud prevention, and tax services).
Retention, location, and protection of personal information
Urban Barn employs reasonable safeguards - including administrative, technical and physical measures - appropriate to the sensitivity of the personal information in its possession or under its control in order to protect that information from unauthorized access, collection, use, disclosure, disposal, or similar risks. While Urban Barn uses reasonable efforts to protect your information, no method of transmission over the Internet, or method of electronic storage, is 100% secure, and therefore, Urban Barn cannot guarantee absolute security of your personal information.
When we use service providers, we use contractual means to help ensure your personal information remains secure in a manner consistent with this policy and applicable laws. If you do not wish us to provide your personal information to a service provider you can advise us, however, we may not be able to provide you with an associated service or product.
In some cases, we may be permitted or required by law to disclose personal information. For example, we may disclose your information in certain circumstances to comply with a subpoena or warrant, in response to a law enforcement body with the lawful authority to obtain the information, pursuant to an investigation into the breach of a law, or our legal counsel.
Urban Barn limits access to your information to those who need to use it for the purposes described above.
Personal information of children:
Urban Barn does not knowingly collect personal information from children who are under 13 years of age. Please immediately contact Urban Barn's Chief Privacy Officer at one of the addresses noted below if you believe that Urban Barn has unintentionally collected personal information from a child under 13 years of age. If Urban Barn learns that it has inadvertently collected the personal information of a child under 13 years of age, Urban Barn will use reasonable efforts to delete that information from its systems (except to the extent that retention of the personal information is required or permitted by applicable law).
Unsubscribing to newsletters and messages:
You may unsubscribe from Urban Barn's electronic newsletters and similar messages by using the applicable self-service unsubscribe procedure (for example, by clicking an unsubscribe link in an e-mail or adjusting your website user account preferences) or by contacting Urban Barn's Customer Care at Email: firstname.lastname@example.org
Our privacy officer can be contacted at: email@example.com or mail to Urban Barn, c/o Human Resources Department, #1-4085 Marine Way, Burnaby BC V5J 5E2, Canada.