What is Ship to Store?

Free Ship to Store is the easy way to make purchases online and skip the shipping costs.

What items are eligible for Ship to Store?

All accessories are available for store pick up. Other items available for pickup will have the option appear automatically at checkout.

Where do I pick up my Free Ship to Store order?

Your order will be packed and ready for you at your selected location. When you arrive, just ask any Urban Barn team member to direct you to the pick up area.

What information will I need to present when picking up my order?

When your order is ready, a “Ready for Pick Up” email will be sent to you. Show it to us (printed out or on your mobile device) and you’re good to go.

Why is Free Ship to Store not available at my local store?

Free Ship to Store may not be available for certain items due to low quantities or oversize dimensions. But hey, don’t let that stop you from buying a piece you love.

Can someone else pick up my order (i.e, spouse, friend or courier)?

You betchya. Just let us know the name of the person who will be picking up your order at checkout. But remember, they will be required to present the "Ready for Pick Up" email to receive your order.

How soon will my order be ready for pick up after I've ordered it online?

Most orders will be ready within 10 business days from the time the order was placed. Some orders may take longer due to inventory, availability or store hours. Please wait for your “Ready for Pick Up” email before checking in store.

What items are available for warehouse pick up?

Furniture, rugs or large orders will be available for free warehouse pick up. If this option is available, you’ll see it when checking out.

Do you have a question that is not answered here?

Our team will be happy to answer any of your questions. Feel free to get in touch with us by email, phone or online chat.