If you have any question or need help with your account, you may Contact Us to assist you.
Monday to Friday 8AM - 6PM
Saturday & Sunday 9AM - 5PM
Shipping and Delivery
We offer various shipping and delivery methods throughout Canada. We are not able to ship to PO boxes or to U.S. addresses at this time.
Furniture Shipping and Delivery
Furniture and some large/heavy accents (like mirrors and area rugs) are available with your choice of shipping methods.
White Glove In-Home Delivery
Big or small, from our door to yours, our White Glove delivery service brings your new addition home and into the room of your choice for $199 within our designated local delivery zones. Up to 7 items are included in your delivery fee. For orders of more than 7 items, a second delivery charge will be applied. Please note: deliveries outside of our designated local delivery zones require a quote. To request a quote, please fill out all applicable details using our Contact Form.
Leave the work to us! We’ll:
- assemble your product in your home
- remove the packing materials
- leave your home mess-free
Furniture can be carried up a maximum of two floors, unless unsafe to do so, or if the item is too large to fit through the stairwell.
For more information, visit our White Glove In-Home Delivery page.
Don’t need quite as much help? For $89 (within our designated local delivery zones), our threshold delivery option brings your furniture to the area directly inside your front door. Up to 7 items are included in your delivery fee. For orders of more than 7 items, a second delivery charge will be applied.
Please note: deliveries outside of our designated local delivery zones require a quote. To request a quote, please fill out all applicable details using our Contact Form.
For more information, visit our Threshold Delivery page.
Free with furniture orders, our Warehouse Pickup offers you a convenient way to skip the delivery fees. Please note, our warehouse teams are NOT able to load purchases into your vehicle. If you require assistance, please bring someone to help you, along with your order number, ID and payment card used for the purchase (Ex. Visa Credit Card).
For more information, visit our Warehouse Pickup page.
Health and Safety during your Home Delivery
To ensure the health and safety of you and our delivery teams, we ask that you maintain a minimum of 2 metres spacing between yourself and our delivery team. Signatures will be requested & required as proof of delivery. For additional confirmation, a picture will be taken at the time of delivery for our records.
When to Expect Your Home Delivery Order
After placing your order, you will be contacted in 10-25 days to schedule your home delivery or warehouse pick-up. While our team is working hard to fulfil orders as quickly as possible, additional processing time may be required as we continue to keep health and safety a top priority.
Accent Shipping and Delivery
We also offer several shipping methods for home accents like wall décor, textiles, tabletop and lighting. Please note that some large/heavy accents are only available with our furniture shipping options.
Ship to Store
Skip the delivery fees and pick your new décor up from your nearest Urban Barn store. This FREE shipping option is available for most accents. Due to size and weight restrictions, we are unable to ship some larger accent pieces to stores. Orders not picked up within 90 days will be cancelled and refunded to the customer in the form of an electronic gift card. Visit our Ship to Store page for more information.
- Regular - Arrives within 5 to 7* business days
- Express - Arrives within 4 to 6* business days
- Canpar Courier - Arrives within 4 to 7 business days
Outline of shipping fees based on merchandise total and shipping method:
- Charges shown are based on the total value of the merchandise shipped to each address
- Charges include handling, order processing, item selection, packaging and transportation of items
- Ability to track orders
- Additional shipping charges may apply to some items due to weight
- During holiday periods, additional processing time may be required
Arrives within 4 to 7* business days. This option is available for some larger accessories like clocks, mirrors, lamps, wall art and rugs. The shipping cost is calculated at checkout based on merchandise total. Orders shipped via Canpar Courier are delivered Monday through Friday, between 8am and 5pm.
Please note that a signature is required upon reception of the order. If the delivery was unsuccessful, your parcel will be delivered to a Smart Spot located within 5 km radius of your delivery address. If a Smart Spot location is not available, Canpar will leave a notice indicating the time for a second delivery attempt. If the second delivery attempt is unsuccessful, you will then have the option of pick-up or pay $10.00 for re-delivery by calling customer service on the delivery attempt notice.
Please see Canpar's Smart Spot for pick-up locations if you will not be home during the day to accept the delivery. If you are not situated near a Smart Spot, please see Canpar's Terminal Locator to locate your nearest Canpar terminal should the delivery be unsuccessful.