Returns and Exchanges
Home Décor and Small Accents
Regular priced items purchased online and in-store can be returned or exchanged within 30 days. Refunds on regular priced items will be provided in the original method of payment and original payment card(s). Sale items can be exchanged for another item, or for store credit within 14 days of purchase. Store credit on sale items will be applied to an Urban Barn gift card. A receipt is mandatory for all returns or exchanges.
Returning Online Purchases - Courier
Courier orders can only be canceled prior to it being shipped. If your article has been shipped we’re unable to cancel the order. For further information, contact Customer Care.
Store Pick Up
Store pickup orders can be returned or exchanged at any Urban Barn location. To return, bring your original receipt and item to any store during open hours.
Items accompanied by a gift receipt can be exchanged in-store for store credit within 30 days of purchase. Store credit will be applied to an Urban Barn gift card. Gift receipts are not issued or accepted for online orders.
All Urban Barn Gift Cards are final sale. Gift cards cannot be replaced if lost or stolen and cannot be redeemed for cash.
Furniture and Large Accents
To report furniture and/or large accents damaged in transit, contact our Customer Care Centre within 24 hours of delivery. To report a furniture defect, contact Customer Care within the specified warranty period.
All custom orders are made to suit your unique taste and specifications. For this reason, all custom orders will be final sale.
Final sale items
All floor models, reduced as-is, damaged, and one-of-a-kind furniture pieces are final sale and are not eligible for refund, store credit or exchange.
Shipping and handling charges are non-refundable. Return shipping and return pickup fees are your responsibility and are non-refundable.
If your product goes on sale within 14 days of purchase, we will happily offer you the difference back in the original form of tender. For more information, please contact our Customer Care team with your order number.
Contact Customer Care
Contact our Customer Care Centre by email at firstname.lastname@example.org. Hours of operation include:
- Monday to Saturday: 8 a.m. – 4 p.m.
- Sunday: Closed