Returns and Exchanges
Holiday Return Policy
Accents purchased as of November 7, 2022 may be returned in-store for refund to the original payment card or can be exchanged with the original receipt until January 15, 2023 (excluding holiday products). Furniture purchased during this time will be subject to our regular customer service policy.
All discounted holiday products are final sale. All Holiday products may not be returned after December 24th. Gift receipts are valid for in-store credit or exchange only. We will not be accepting any returns on December 26th.
Home Décor and Small Accents
Regular priced items purchased online and in-store can be returned or exchanged within 30 days. Refunds on regular priced items will be provided in the original method of payment and original payment card(s). Sale items can be exchanged for another item, or for store credit within 14 days of purchase. Store credit on sale items will be applied to an Urban Barn gift card. A receipt is mandatory for all returns or exchanges.
Returning Online Purchases - Courier
Returns for courier orders made online can be done through mail or returned at any Urban Barn store.
At time of delivery, ensure the package does not appear damaged. If damaged, do not accept the delivery from the courier and contact Customer Care. You can return items by mail within 30 days of purchase. To return through mail include a copy of your receipt. You are responsible for shipping costs when returning items.
Courier orders can only be canceled prior to it being shipped. If your article has been shipped we’re unable to cancel the order. For further information, contact Customer Care.
Store Pick Up
Store pickup orders can be returned or exchanged at any Urban Barn location. To return, bring your original receipt and item to any store during open hours.
Gift receipts
Items accompanied by a gift receipt can be exchanged in-store for store credit within 30 days of purchase. Store credit will be applied to an Urban Barn gift card. Gift receipts are not issued or accepted for online orders.
Gift Cards
All Urban Barn Gift Cards are final sale. Gift cards cannot be replaced if lost or stolen and cannot be redeemed for cash.
Furniture and Large Accents
Furniture and large accents cannot be returned in-store and must be returned to our warehouse. Returns of furniture are accepted within 14 days of delivery or pickup and are subject to a 15% restocking fee. To arrange a return of a large accent or furniture piece please Contact Customer Care by email through our Contact Form. An original receipt must be present when arranging returns.
To report furniture and/or large accents damaged in transit, contact our Customer Care Centre within 24 hours of delivery. To report a furniture defect, contact Customer Care within the specified warranty period.
Custom Upholstery
All custom orders are made to suit your unique taste and specifications. For this reason, all custom orders will be final sale.
Final sale items
All floor models, reduced as-is, damaged, and one-of-a-kind furniture pieces are final sale and are not eligible for refund, store credit or exchange.
Non-refundable Fees
Shipping and handling charges are non-refundable. Return shipping and return pickup fees are your responsibility and are non-refundable.
Price Adjustments
If your product goes on sale within 14 days of purchase, we will happily offer you the difference back in the original form of tender. For more information, please contact our Customer Care team with your order number.
Contact Customer Care
Contact our Customer Care Centre by email through our Contact Form. Hours of operation include:
- Monday to Saturday: 8 a.m. – 4 p.m.
- Sunday: Closed