Returns and Exchanges
Home Décor and Small Accents
Regular priced items purchased online and in-store can be returned or exchanged within 30 days. Refunds on regular priced items will be provided in the original method of payment and original payment card(s). Sale items can be exchanged for another item, or for store credit within 14 days of purchase. Store credit on sale items will be applied to an Urban Barn gift card. A receipt is mandatory for all returns or exchanges.
Returning Online Purchases - Courier
Courier orders can only be canceled prior to it being shipped. If your article has been shipped we’re unable to cancel the order. For further information, contact Customer Care.
Store Pick Up
Store pick up orders can be returned or exchanged at any Urban Barn store. To return at a store, bring your original receipt.
Items accompanied by a gift receipt can be exchanged in-store for store credit within 30 days of purchase. Store credit will be applied to an Urban Barn gift card. Gift receipts are not issued or accepted for online orders.
Gift cards cannot be purchased or redeemed online. All gift cards are final sale. Gift cards cannot be replaced if lost or stolen and cannot be redeemed for cash.
Furniture and Large Accents
Furniture and large accents accompanied by an original receipt can be returned within 14 days of delivery or pick up. They are subject to a 15% restocking fee. Returns cannot be done in-store and must be arranged by our Customer Care Centre. If you wish to make a large accents or furniture return, contact Customer Care by email at email@example.com. An original receipt must be present when arranging returns.
All custom orders are made to suit your unique taste and specifications. For this reason, all custom orders will be final sale.
Final sale items
All Floor Models, Reduced As Is, and One Of A Kind or damaged are final sale and are not eligible for a refund, store credit, or exchange.
Shipping and handling charges are nonrefundable. Return shipping and return pick up fees are your responsibility and are nonrefundable
Quebec Extended Return & Exchange Policy
Home décor and small accents purchased on or after November 25, 2020, may be returned or exchanged within 30 days of Quebec stores reopening. Refunds on regular-priced items will be provided in the original method of payment and original payment card(s). Sale items can be exchanged for another item or for store credit. Store credit on sale items will be applied to an Urban Barn gift card. A receipt is mandatory for all returns and exchanges.
To return large accents or furniture, please reach out to firstname.lastname@example.org.
Contact Customer Care
Contact our Customer Care Centre by email at email@example.com. Hours of operation include:
- Monday to Saturday: 8am – 4pm
- Sunday: Closed