Returns and Exchanges

Regular priced items purchased online and in-store can be returned or exchanged within 30 days. Refunds on regular priced items will be provided in the original method of payment and original payment card(s). Sale items can be exchanged for another item, or for store credit within 14 days of purchase. Store credit on sale items will be applied to an Urban Barn gift card. A receipt is mandatory for all returns or exchanges.

Returning Online Purchases - Courier

Returns for courier orders made online can be done through mail or returned at any Urban Barn store.

At time of delivery, ensure the package does not appear damaged. If damaged, do not accept the delivery from the courier and contact Customer Care. You can return items by mail within 30 days of purchase. To return through mail include a copy of your receipt. You are responsible for shipping costs when returning items.

Courier orders can only be canceled prior to it being shipped. If your article has been shipped we’re unable to cancel the order. For further information, contact Customer Care.

Store Pick Up

Store pickup orders can be returned or exchanged at any Urban Barn location. To return, bring your original receipt and item to any store during open hours.

Gift receipts

Items accompanied by a gift receipt can be exchanged in-store for store credit within 30 days of purchase. Store credit will be applied to an Urban Barn gift card. Gift receipts are not issued or accepted for online orders.

Gift Cards

All Urban Barn Gift Cards are final sale. Gift cards cannot be replaced if lost or stolen and cannot be redeemed for cash.

Furniture and large accents cannot be returned in-store and must be returned to our warehouse. Returns of furniture are accepted within 14 days of delivery or pickup and are subject to a 15% restocking fee. To arrange a return of a large accent or furniture piece please Contact Customer Care by email through our Contact Form. An original receipt must be present when arranging returns.

To report furniture and/or large accents damaged in transit, contact our Customer Care Centre within 24 hours of delivery. To report a furniture defect, contact Customer Care within the specified warranty period.

Custom Upholstery

All custom orders are made to suit your unique taste and specifications. For this reason, all custom orders will be final sale.

Final sale items

All floor models, reduced as-is, damaged, and one-of-a-kind furniture pieces are final sale and are not eligible for refund, store credit or exchange.

Non-refundable Fees

Shipping and handling charges are non-refundable. Return shipping and return pickup fees are your responsibility and are non-refundable.

Price Adjustments

If your product goes on sale within 14 days of purchase, we will happily offer you the difference back in the original form of tender. For more information, please contact our Customer Care team with your order number.

Contact our Customer Care Centre by email through our Contact Form. Hours of operation include:

• Monday to Saturday: 8 a.m. – 4 p.m.
• Sunday: Closed