FAQs – Applying for UB Trade Membership
I don’t meet all the requirements. Will I be approved?
If you do not meet the requirements, we still encourage you to complete your application and our UB Trade Representative will reach out with additional questions. All UB Trade members are required to provide a valid business license or GST registration to be eligible for the program.
Why does the UB Trade program have requirements?
We want our clients and yours to feel confident when they hire a business with UB Trade membership that they are working with a professional that has education and experience behind them.
How soon can I use my membership after I am approved?
When your application has been reviewed and approved you will receive an email welcoming you to the program. This can take up to five business days. Your approval email includes membership credentials to redeem your discount online and in-store. To Simply present your barcode and photo ID when you make a purchase in-store, or enter your unique code when you check out online.
What if my business needs multiple membership accounts or discount credentials?
Each qualified individual at your business will need to apply for their own membership by filling out the application form here.
They will need a scanned copy of your business license or GST number in order to complete their application.
How long does it take to receive my membership approval?
Once you complete the application, we'll contact you within 5-10 business days to let you know if you're approved. Your approval email will contain all the membership details you need to redeem your 15% discount in-store and online.
I don’t know if I am already a UB Trade member. How can I check?
Please email firstname.lastname@example.org and we can confirm if you are currently enrolled the in the UB Trade program.
FAQs – Using your UB Trade membership
What do I get with my UB Trade membership?
As a UB Trade member, you will enjoy exclusive benefits including:
- 15% off all regular-priced product
- First-look emails for seasonal collections and new product launches
- Personalized service from our dedicated sales associates
Can I shop on your website with my discount?
Yes! Your membership number can be entered during online check out to redeem your 15% trade discount on all regular-priced product.
Can I use my discount at your outlet locations?
Can my client make a purchase using my membership details?
To make a purchase in store, you must be present. You will be asked to provide your UB Trade membership information along with a valid picture ID. Your client may pay for the purchase.
I haven’t been approved yet. Can I use my discount?
The UB Trade discount is not available to use until you've been approved as a program member. If you applied for membership more than 10 business days ago, please contact email@example.com to check the status of your application.
How long is my membership valid?
Your membership is valid for two full calendar years. You will receive renewal instructions via email. A UB Trade representative will verify your information and your membership will be renewed.
What is the return policy?
Home Décor and Small Accents
Regular priced items purchased online and in-store can be returned or exchanged within 30 days. Refunds on regular priced items will be provided in the original method of payment and original payment card(s). Sale items can be exchanged for another item, or for store credit within 14 days of purchase. Store credit on sale items will be applied to an Urban Barn gift card. A receipt is mandatory for all returns or exchanges.
Furniture and Large Accents
To report furniture and/or large accents (i.e. Floor Lamps, Rugs, Wall Art) damaged in transit, contact our Customer Care Centre within 24 hours of delivery. To report a furniture defect, contact Customer Care within the specified warranty period. Furniture and large accents accompanied by an original receipt can be returned within 14 days of delivery or pick up. They are subject to a 15% restocking fee. Returns cannot be done in-store and must be arranged by our Customer Care Centre. If you wish to make a large accents or furniture return, contact Customer Care by email at firstname.lastname@example.org. An original receipt must be present when arranging returns.
All custom orders are made to suit your unique taste and specifications. For this reason, all custom orders will be final sale.
Shipping and handling charges are non-refundable. Return shipping and return pick up fees are your responsibility and are non-refundable.
What are my shipping and delivery options?
Our White Glove Delivery service brings new furniture into the room of your choice for $199* (*up to 7 items included) within our designated local delivery zones. Our White Glove service includes:
- In-home assembly, and product placement (except for wall art and lamps)
- Removal of packing materials/boxes/debris from customer's home after delivery
*Furniture can be carried up a maximum of 2 flights of stairs (or 2 floors), unless unsafe to do so or the item is too large to fit through a stairwell (under the discretion of the delivery team).
Please ensure you measure the path furniture will take from the time it leaves the delivery truck to when it arrives in its final destination. Click here for instructions on how to measure.
For more information about other delivery options, click here.
I’ve lost my membership card or barcode. How do I get a new one?
Please contact our UB Trade representative at email@example.com.
How do I update my account information?
To update your contact information, please email firstname.lastname@example.org.