Home Décor and Small Accents
Regular priced items purchased online and in-store can be returned or exchanged within 30 days. Refunds on regular priced items will be provided in the original method of payment and original payment card(s). Sale items can be exchanged for another item, or for store credit within 14 days of purchase. Store credit on sale items will be applied to an Urban Barn gift card. A receipt is mandatory for all returns or exchanges.
Furniture and Large Accents
To report furniture and/or large accents damaged in transit, contact our Customer Care Centre within 24 hours of delivery. To report a furniture defect, contact Customer Care within the specified warranty period. Furniture and large accents accompanied by an original receipt can be returned within 14 days of delivery or pick up. They are subject to a 15% restocking fee. Returns cannot be done in-store and must be arranged by our Customer Care Centre. If you wish to make a large accents or furniture return, contact Customer Care at 1-855-415-9227. An original receipt must be present when arranging returns.
All custom orders are made to suit your unique taste and specifications. For this reason, all custom orders will be final sale.
Shipping and handling charges are nonrefundable. Return shipping and return pick up fees are your responsibility and are nonrefundable.