Some home deliveries don’t require as much help. Our Threshold Delivery option brings your new addition to the area directly inside your front door for $89* within our designated local delivery zones. You’re responsible for carrying furniture to your room of choice, unpacking, any assembly required and disposing of packing materials. Please note: deliveries outside of our designated local delivery zones require a quote. To request a quote, please contact customer care firstname.lastname@example.org.
Select “Threshold Delivery” when you shop online or ask our team members for Threshold Delivery when you buy furniture in-store.
Once your order arrives at the local warehouse, we’ll contact you to schedule a delivery date.
You can track your delivery on its way to your home! On arrival, our delivery team will bring your order directly inside your front door.
How to Prepare & What to Expect
Don’t forget to measure!
Before you place an order, please make sure your new product will fit into your home. This means measuring the entire path furniture will travel, including doorways, elevators, hallways and stairs. For help with proper measuring, visit our How to Measure Furniture page. Please note: Threshold Delivery brings furniture to the area directly inside your front door. You are responsible for carrying furniture to your room of choice, unpacking and any assembly required.
If you live in a condo or apartment, don’t forget to book the elevator during your delivery time window. No elevator? Furniture can be carried up a maximum of two floors, unless unsafe to do so, or if the item is too large to fit through the stairwell.
As a courtesy to our delivery team, please clear any snow or ice from your driveway and sidewalk.
On the day of your delivery, we'll send you a link to track our team en route to your home. Once they arrive, our team will bring your order to the area directly inside your door. In an apartment or condo, this includes the front door of your unit.
Physical distancing is observed at all times. We’ll take a few pictures to confirm delivery – no signature required.
You’re responsible for carrying furniture to your room of choice, unpacking, any assembly required and disposing of packing materials.
What if something isn’t quite right?
If you notice a problem with your order, alert your delivery team. If they’ve already left, you can contact our Customer Care Team at email@example.com.
What if my new purchase doesn’t fit?
If your new item doesn’t fit in your home, contact Customer Care. Please note there are additional delivery charges and costs associated with returning a product that doesn’t fit. All custom products are final sale.
What if my delivery is delayed?
If your delivery is affected by unforeseen delays like traffic or weather, we’ll call you to provide an updated delivery time.
What if I’m delayed?
Once your order is on the way, you can track it online and know when to expect it. Our team will also give you a 30-minute heads up before they arrive and will wait an additional 15 minutes after they arrive at your home. If you miss your delivery, we’ll schedule additional redelivery at an additional cost.
Who needs to be home for the delivery?
We require someone 18 or older to be present for delivery. If no adult is available, we’ll have to decline delivery and reschedule for an additional fee.
What if my possession date or new home construction is delayed?
With the exception of some extreme cases, we aren’t able to support delayed delivery. We’ll be happy to work with you to find another delivery location. If you need to change delivery location, please contact our Customer Care team.
What if my order doesn’t fit in the elevator?
Our delivery teams are happy to carry furniture up a maximum of two floors.
How many items does the delivery fee cover?
*Up to 7 items are included in your delivery fee. For orders of more than 7 items, a second delivery charge will be applied.
What time will my delivery take place?
We'll provide you with a three-hour delivery window on the day before your delivery.