Shipping and Delivery
We offer various shipping and delivery methods throughout Canada. We are not able to ship to PO boxes or to U.S. addresses at this time.
White Glove In-Home Delivery
One Flat Rate
Big or small, from our door to yours, our White Glove delivery service brings your new addition home and into the room of your choice for a flat rate of $199 within our designated delivery zones. Please note deliveries outside of designated zones require a quote. To request a quote, please contact customer care at 1.855.415.9227 or email firstname.lastname@example.org.
Leave the Work to Us
We’ll do all the heavy lifting, so you don’t have to worry about lifting a finger; we’ll:
- assemble your product in your home,
- remove the packing materials,
- and leave your home mess-free.
Furniture can be carried up a maximum of two floors, unless unsafe to do so, or if the item is too large to fit through the stairwell.
Big or small, from our door to yours, our threshold delivery service brings your new addition home and into the area directly inside your door for a flat rate of $89 (within our designated delivery zones).
Please note deliveries outside of designated zones require a quote. To request a quote, please contact customer care at 1.855.415.9227 or email email@example.com.
Contactless Deliveries During Covid-19
To ensure the health and safety of you and our delivery teams, we ask that you maintain a minimum of 2 metres spacing between yourself and our delivery team during your delivery. At this time, no signatures will be requested or required as proof of delivery. Instead, a picture will be taken at the time of delivery for our records.
When to Expect Your Home Delivery Order
Within 15-20 business days, we’ll make sure your order makes you feel right at home. Additional processing time may be required as we work through increased volume due to the Covid-19 pandemic. Our team is working hard to fulfill orders as quickly as possible while keeping health and safety as a top priority.
NOTE: For orders delivered through our partners in Northern Alberta (Grand Prairie and Extended Area), Saskatchewan & Manitoba, deliveries may take up to 28 days.
Contactless Warehouse Pickup
Free with furniture orders, our contactless warehouse pickup offers you a safe way to skip the delivery fees. To maintain a contactless service, our warehouse teams will NOT load purchases into your vehicle. Please bring someone to help you, along with your order number, ID and credit card. For more information, visit our Contactless Warehouse Pickup page.
The courier delivery times below are for in stock merchandise only:
- Standard - Arrives within 7 to 10 business days
- Express - Arrives within 5 to 8 business days
- Canpar Courier - Arrives within 3 to 8 business days
Here is an outline of the courier fees based on merchandise total and courier method:
- Charges shown are based on the total value of the merchandise shipped to each address
- Charges include handling, order processing, item selection, packaging and transportation of items
- Ability to track orders
- Additional shipping charges may apply to some items due to weight
- During holiday periods, additional processing time may be required
You have the option to ship larger accessories such as clocks, mirrors, lamps, wall art and rugs under 9' x 12' by Canpar Courier. The shipping cost is calculated at checkout based on merchandise total. Orders shipped via Canpar Courier are delivered Monday through Friday, between 8am and 5pm.
Please note that a signature is required upon reception of the order. If the delivery was unsuccessful, your parcel will be delivered to a Smart Spot located within 5 km radius of your delivery address. If a Smart Spot location is not available, Canpar will leave a notice indicating the time for a second delivery attempt. If the second delivery attempt is unsuccessful, you will then have the option of pick-up or pay $10.00 for re-delivery by calling customer service on the delivery attempt notice.
Please see Canpar's Smart Spot for pick-up locations if you will not be home during the day to accept the delivery. If you are not situated near a Smart Spot, please see Canpar's Terminal Locator to locate your nearest Canpar terminal should the delivery be unsuccessful.