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      If you have any question or need help with your account, you may Contact Us to assist you.

      CUSTOMER CARE

      Monday to Friday 8AM - 6PM
      Saturday & Sunday 9AM - 5PM

Warehouse Pickup

Free with furniture orders, our Warehouse Pickup offers you a convenient way to skip the delivery fees. Please note, our warehouse teams are NOT able to load purchases into your vehicle. If you require assistance, please bring someone to help you, along with your order number, ID and payment card used for the purchase (Ex. Visa Credit Card).

How It Works

Order online

Place your order

Select "Warehouse Pickup" when you shop online or ask our team members for Warehouse Pickup when you buy furniture in-store.

Wait for our call

We'll contact you

Once your order arrives, we'll email or call you within 72 hours to book an appointment. Please note we need at least 24 hours notice to schedule your warehouse pickup time.

Park & pick up

Park & pick up

Park in a designated spot and call the number provided. We’ll validate your order number, ID and payment card used for the purchase and leave your items outside at the rear of your vehicle for you to load.

FAQs



What if I need help loading furniture into my vehicle?

As our warehouse team is unable to help load any product into your vehicle, please bring someone along to your pickup appointment to help you load furniture.


What if my order doesn’t fit in my vehicle?

Please measure your vehicle before you arrive. If the furniture doesn’t quite fit, call the warehouse team for support. You may be directed to our customer care team for help with rescheduling.


What if I missed or need to reschedule my pickup appointment?

We understand plans can change. Please contact our customer care team to reschedule your appointment.


What if I don’t have a scheduled pickup time?

Unfortunately, we won’t be ready for you. It takes time to pick and prepare your order, and we want to make sure everything is perfect. We need at least 24 hours’ notice before your arrival.


Why do I get a 30-minute time window for my pick-up?

To ensure we provide you with a positive and safe experience, appointments are scheduled in 30-minute increments.


What If I want to inspect my product?

We're confident you'll love your purchase underneath all that packaging. We take time to inspect the outside of the packaging to check for potential damage from handling. However, if you're travelling a long distance, we suggest you inspect your order to be sure, and we'll be happy to support in the inspection process.


Why do I need proof of purchase, ID and credit card for pick-up?

We use all this information to make sure you pick up the right product. Nobody wants to get home with the wrong coffee table!


What if it’s raining?

We’ll do our best to keep your furniture out of the rain. Our products are well packaged and should be safe from damage if they’re exposed to the elements for a short period of time.


What if one of the items I want to buy is back-ordered? Will they all ship together or separately as they come available?

We will hold your entire order until all items are ready. If you would rather receive products as they become available, we recommend placing a separate order for the back-ordered item.


My back-ordered item says it is estimated to arrive on August 26. Is that when I'll receive it?

Dates for back-ordered products are estimates only and are subject to changes beyond our control. This date reflects when we expect the item to arrive at our distribution centre, not your local warehouse. Your estimated delivery time is 2-4 weeks after the ETA listed online.


My product is delayed further than I expected. What are my options?

We understand that a later arrival time might not work for you. If you can't wait for the product to arrive, you can cancel your order and receive a refund (excluding custom orders).


Warehouse Locations



Alberta warehouses

Calgary - Calgary Warehouse

1722 118 Avenue NE

Calgary, AB T3K 0R1

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Edmonton - Edmonton Warehouse

18552 111th Ave

Edmonton, AB T5S 2V4

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Grande Prairie - Grande Prairie Warehouse

9247 92 Avenue

Grande Prairie, AB T8V 7H2

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British Columbia warehouses

Delta - BC Warehouse

1302 Derwent Way

Delta, BC V3M 6C4

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Kamloops - Kamloops Warehouse

661 W Athabasca Street

Kamloops, BC V2C 1H5

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Kelowna - Kelowna Warehouse

103 - 2662 Compass Court

Kelowna, BC V1Z 3P3

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Parksville - Nanaimo Warehouse

850 Allsbrook Road

Parksville, BC V9P 2A9

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Victoria - Victoria Warehouse

4386 West Shore Parkway

Victoria, BC V9B 5Z1

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Manitoba warehouses

Winnipeg - Winnipeg Warehouse

36 Ryan Wirth Way

East St Paul, MB R2E 1E9

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Ontario warehouses

Barrie - Barrie Warehouse

#4 - 230 Bayview Drive

Barrie , ON L4N 4Y8

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Kingston - Kingston Warehouse

60 Rigney Street

Kingston, ON K7K 6Z2

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London - London Warehouse

330 Sovereign Road

London, ON N6M 1A8

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Mississauga - Ontario Warehouse

Unit 2 - 6085 Belgrave Rd

Mississauga, ON L5R 4E6

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Ottawa - Ottawa Warehouse

2710 Stevenage Drive

Ottawa, ON K1G 3N2

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St Catharines - Pen Centre Warehouse

#2 - 69 Eastchester Avenue

St Catharines, ON L2P 2Y6

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Sudbury - Mister Mover (Sudbury Warehouse)

1787 LaSalle Blvd

Sudbury, ON P3A 2A3

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Windsor - Windsor Truck & Storage

201 Shepherd Street East

Windsor, ON N8X 2K6

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Quebec warehouses

Montreal - Montreal Warehouse

1255 - 32nd Avenue

Montreal, QC H8T 3H2

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Saskatchewan warehouses

Regina - Regina Warehouse

1240 1st Avenue

Regina, SK S4R 8G5

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Saskatoon - Saskatoon Warehouse

1730 Alberta Ave

Saskatoon, SK S7K 1R7

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