FAQs

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What if I need help loading furniture into my vehicle?

To keep your pickup safe and contactless, we are not able to help load any product into your vehicle. Please bring someone to help you load furniture.

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What if my order doesn’t fit in my vehicle?

Please measure your vehicle before you arrive. If the furniture doesn’t quite fit, call the warehouse team for support. You may be directed to our customer care team for help with rescheduling.

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What if I missed or need to reschedule my pickup appointment?

We understand plans can change. Please contact our customer care team to reschedule your appointment.

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What if I don’t have a scheduled pickup time?

Unfortunately, we won’t be ready for you. It takes time to pick and prepare your order, and we want to make sure everything is perfect.

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What if it’s raining?

We’ll do our best to keep your furniture out of the rain. Our products are well packaged and should be safe from damage if they’re exposed to the elements for a short period of time.

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Why do you need to take a picture of my vehicle?

To keep our service contactless with no signature required, we’ll take a picture of your vehicle to confirm you received your order.

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What if I don’t have a scheduled pickup time?

Unfortunately, we won’t be ready for you. It takes time to pick and prepare your order, and we want to make sure everything is perfect. We need at least 24 hours’ notice before your arrival.

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Warehouse Locations

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