Contactless Warehouse Pickup
Free contactless pickup is now available when you buy Urban Barn furniture online or in-store!
Select "Warehouse Contactless Pickup" when you shop online, or ask our team members for Warehouse Pickup when you buy furniture in-store.
Once your order arrives, we'll email or call you within 48 hours to book an appointment. Please note we need at least 24 hours' notice to schedule your warehouse pickup time.
Park in a designated spot and call the number provided. Stay in your vehicle. We’ll validate your order number, ID and credit card through your closed window, then leave your items outside at the rear of your vehicle
What if I need help loading furniture into my vehicle?
To keep your pickup safe and contactless, we are not able to help load any product into your vehicle. Please bring someone to help you load furniture.
What if my order doesn’t fit in my vehicle?
Please measure your vehicle before you arrive. If the furniture doesn’t quite fit, call the warehouse team for support. You may be directed to our customer care team for help with rescheduling.
What if I missed or need to reschedule my pickup appointment?
We understand plans can change. Please contact our customer care team to reschedule your appointment.
What if I don’t have a scheduled pickup time?
Unfortunately, we won’t be ready for you. It takes time to pick and prepare your order, and we want to make sure everything is perfect. We need at least 24 hours’ notice before your arrival.
Why do I get a 30-minute time window for my pick-up?
To ensure we provide you with a safe and contactless experience, appointments are scheduled in 30-minute increments.
What If I want to inspect my product?
We're confident you'll love your purchase underneath all that packaging. We take time to inspect the outside of the packaging to check for potential damage from handling. However, if you're travelling a long distance, we suggest you inspect your order to be sure, and we're happy to support a contactless inspection process.
Why do I need proof of purchase, ID and credit card for pick-up?
We use all this information to make sure you pick up the right product. Nobody wants to get home with the wrong coffee table!
Why do you take a picture of my vehicle?
To keep our service contactless with no signature required, we take a photograph to confirm you received your order. The photo will be of your new product next to your vehicle, including the license plate, but we won't include you or anyone else in the photo.
What if it’s raining?
We’ll do our best to keep your furniture out of the rain. Our products are well packaged and should be safe from damage if they’re exposed to the elements for a short period of time.
What if one of the items I want to buy is back-ordered? Will they all ship together or separately as they come available?
We will hold your entire order until all items are ready. If you would rather receive products as they become available, we recommend placing a separate order for the back-ordered item.
My back-ordered item says it is estimated to arrive on August 26. Is that when I'll receive it?
Dates for back-ordered products are estimates only and are subject to changes beyond our control. This date reflects when we expect the item to arrive at our distribution centre, not your local warehouse. Your estimated delivery time is 2-4 weeks after the ETA listed online.
My product is delayed further than I expected. What are my options?
We understand that a later arrival time might not work for you. If you can't wait for the product to arrive, you can cancel your order and receive a refund (excluding custom orders).
Calgary - Calgary Warehouse
1722 118 Avenue NE
Calgary, AB T3K 0R1
Edmonton - Edmonton Warehouse
18552 111th Ave
Edmonton, AB T5S 2V4
Grande Prairie - Grande Prairie Warehouse
9247 92 Avenue
Grande Prairie, AB T8V 7H2
British Columbia warehouses
Delta - BC Warehouse
1302 Derwent Way
Delta, BC V3M 6C4
Kamloops - Kamloops Warehouse
661 W Athabasca Street
Kamloops, BC V2C 1H5
Kelowna - Kelowna Warehouse
103 - 2662 Compass Court
Kelowna, BC V1Z 3P3
Parksville - Nanaimo Warehouse
850 Allsbrook Road
Parksville, BC V9P 2A9
Victoria - Victoria Warehouse
4386 West Shore Parkway
Victoria, BC V9B 5Z1
Barrie - Barrie Warehouse
#4 - 230 Bayview Drive
Barrie , ON L4N 4Y8
Kingston - Kingston Warehouse
60 Rigney Street
Kingston, ON K7K 6Z2
London - London Warehouse
330 Sovereign Road
London, ON N6M 1A8
Mississauga - Ontario Warehouse
Unit 2 - 6085 Belgrave Rd
Mississauga, ON L5R 4E6
Ottawa - Ottawa Warehouse
2710 Stevenage Drive
Ottawa, ON K1G 3N2
St Catharines - Stacey's Moving & Storage Warehouse
6 Seapark Dr.
St Catharines, ON L2M 6S6
Sudbury - Mister Mover (Sudbury Warehouse)
1787 LaSalle Blvd
Sudbury, ON P3A 2A3