Customer Service
Need help?
If you have any question or need help with your account, you may Contact Us to assist you.
CUSTOMER CARE
Monday to Friday 8AM - 6PM
Saturday & Sunday 9AM - 5PM
Contact Us - Questions and Answers
Our Customer Care Team is available to you by email through our Contact Form or via live chat.
Our team is working diligently to respond to everyone’s inquiries and concerns; however, response times may be longer than normal due to increased volume.
To serve you best, we have transitioned our Customer Care team to email only, where we can respond more efficiently to your inquiries or concerns. If your inquiry is related to a purchase, please fill out your order number along with your question or concern using our Contact Form. Thank you again for your patience during this challenging time, we appreciate it.
Questions & Answers
Hours of Operation
| Monday | 8:00 AM – 6:00 PM |
| Tuesday | 8:00 AM – 6:00 PM |
| Wednesday | 8:00 AM – 6:00 PM |
| Thursday | 8:00 AM – 6:00 PM |
| Friday | 8:00 AM – 6:00 PM |
| Saturday | 9:00 AM – 5:00 PM |
| Sunday | 9:00 AM – 5:00 PM |
Find a Store
Why Google search when you can use our store locator to find and contact your local Urban Barn? It uses Google, too, by the way.
Shipping & Delivery
Curious about the status or details of your order? Our Shipping and Deliveries page will make you not-so-curious and so informed
Frequently Asked Questions
Do you have a frequently asked question? Then we probably have a frequently answered answer on our FAQ page.
Subscribe to Promotions
You could try to find out about all of our fantastic promotions, events, and offers by yourself. Or we can just tell you. Subscribe here
Job Openings
Know how to work a room? Then you’ll love working here. Check out our current openings to see if there’s a job fit for you.