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Terms Of Use

Terms of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.

If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this
web site are protected by applicable copyright and trademark law.

2.Use license

a. Permission is granted to temporarily download one copy of the materials (information or software) on our web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • i. Modify or copy the materials;
  • ii. Use the materials for any commercial purposes, or for any public display (commercial or non-commercial);
  • iii. Attempt to decompile or reverse engineer any software contained on our web site;
  • iv. Remove any copyright or other proprietary notations from the materials; or “mirror the materials on any other server.
  • v. Transfer the materials to another person or “mirror the materials on any other server.

b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Urban Barn at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on our web site are provided "as is". Urban Barn makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Urban Barn does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Urban Barn or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Urban Barn's web site, even if Urban Barn or a Urban Barn authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and errata

The materials appearing on our web site could include technical, typographical, or photographic errors. Urban Barn does not warrant that any of the materials on its web site are accurate, complete, or current.

Urban Barn may make changes to the materials contained on its web site at any time without notice. Urban Barn does not, however, make any commitment to update the materials

6. Links

Urban Barn has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Urban Barn of the site. Use of any such linked web site is at the user's own risk.

7. Site terms of use modifications

Urban Barn may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Accessibility

Customer Service Policy

Accessibility for Ontarians with Disabilities Act

At Urban Barn, our goal is to strive at all times to provide goods and services in a way that respects the dignity and independence of people with disabilities. We are committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place, and in a similar way as other customers.


Urban Barn is committed to using reasonable efforts to:

  • Provide goods and services in a manner that respects the dignity and independence of all customers
  • Communicate with people with disabilities in ways that take into account t their disability;
  • Welcome the use of personal assistive devices, service animals, and support persons to access our services;
  • Welcome feedback from members of the public about our delivery of services to people with disabilities;

Service Animals, Assistive Devices, & Support Persons

Persons with a disability may enter an Urban Barn store accompanied by a service animal and keep the animal with them.

Customers with disabilities are permitted, where possible, to use their own assistive devices when on Urban Barn premises for the purposes of obtaining or benefiting from our goods or services. If there is a physical, technological or other type of barrier that prevents the use of an assistive device on our premises, we will first endeavor to remove that barrier. If we are not able to remove the barrier, we will ask the customer how he/she can be accommodated and what alternative methods of service would be more accessible to him/her. We will make best efforts to provide an alternative means of accessibility to the customer.

Urban Barn is committed to welcoming customers with disabilities who are accompanied by a support person. Any customer with a disability who is accompanied by a support person will be allowed to enter Urban Barn’s premises with his or her support person. At no time will a customer with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

Notice of Temporary Disruption

Urban Barn will make reasonable effort to provide customers with notice in the event of a disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

Training for Staff

Urban Barn ensures that all persons to whom this policy applies receive training as required by the Accessibility Standards for Customer Service. In addition, training will be provided to Urban Barn employees as part of orientation training for new employees, and on a continuing basis as required. The amount and format of training will depend on the person's interaction with customers. A record of training received by store staff will be kept in the employee’s file.

Training will include:

  • The purpose of the Accessibility for Ontarians with Disabilities Act, 2005;
  • The requirements of the Accessibility Standards for Customer Service (Ontario Regulation 429/08);
  • Information about Urban Barn’s policies, procedures
  • How to interact and communicate with people with various types of disabilities (see Appendix);
  • What to do if a person with a disability is having difficulty in accessing any of our services
  • How to interact with people with disabilities who use assistive devices or require the assistance of a service animal or a support person;

Feedback Process

Urban Barn welcomes feedback, including feedback about the delivery of our goods and services to persons with disabilities.

Users can submit feedback using the following methods:

Speaking to a Store Manager or Urban Barn representative.

Contacting Urban Barn Customer Service.

Contacting the Human Resources department at Urban Barn.

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