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Shipping and Delivery

We offer various shipping and delivery methods throughout Canada. We are not able to ship to
PO boxes or to U.S. addresses at this time.

Courier

The courier delivery times below are for in stock merchandise only:

  • Regular - Arrives within 7 to 10 business days
  • Xpresspost - Arrives within 5 to 8 business days
  • Priority - Arrives within 2 to 4 business days

Here is an outline of the courier fees based on merchandise total and courier method:

Merchandise TotalStandard
(7 to 10 business days)
Xpresspost
(5 to 8 business days)
Priority
(2 to 4 Business days)
Up to $20.00$9.00$20.00$24.00
$20.01 - $45.00 $9.25$20.25$24.25
$45.01 - $70.00 $11.00$22.00$26.00
$70.01 - $95.00$12.50$23.50$27.50
$95.01 - $120.00$14.00$25.00$29.00
$120.01 and Above 11%11% merchandise total + $11.0011% merchandise total + $15.00
  • Charges shown are based on the total value of the merchandise shipped to each address
  • Charges include handling, order processing, item selection, packaging and transportation of items
  • Ability to track orders
  • Additional shipping charges may apply to some items due to weight
  • During holiday periods, additional processing time may be required

Store pick up

You can arrange to pick up select smaller items at your local Urban Barn store and save on shipping costs. Your item(s) will be available to pick up 10 business days after your order has been processed. During holiday periods, additional processing time may be required. If you choose to pick up eligible items from the store, please bring an extra person to support you in loading your vehicle.

White glove in-home delivery

Leave the heavy lifting to us. Our providers deliver your furniture inside your home, to the room of your choice. Costs vary depending on shipping location. During holiday periods, additional processing time may be required. Orders arrive within 15 to 20 business days. Our White Glove delivery service includes:

  • In-home assembly, and product placement (except for wall art and lamps)
  • Removal of packing materials/boxes/debris from customer’s home after delivery

*Furniture can be carried up a maximum of 4 flights of stairs (or 4 floors), unless unsafe to do so or the item is too large to fit through a stairwell (under the discretion of the delivery team).

Please ensure you measure the path your furniture will take from the time it leaves the delivery truck to when it arrives in it’s final destination. Click here for instructions on how to measure.

Warehouse pick up

Pick up eligible item(s) at one of our warehouses and skip the cost of shipping. Our warehouse team will help you load your new purchases into your vehicle. Orders are ready to be picked up within 10 to 15 business days after your order is processed. During holiday periods, additional processing time may be required. If you choose to pick up eligible items from the warehouse, please bring the following with you:

  • Blankets to protect your new piece and your vehicle
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