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FAQ'S




Final calculation of taxes and shipping charges will be shown in the last stage of your checkout process. To see how shipping is calculated please reference shipping and delivery.

For full shipping cost details please reference shipping and delivery. Courier orders are based on the method selected and order total. White glove shipping is based on the location of shipment and varies depending on the region. For warehouse and store pick up there is no additional shipping charges applied.

Depending on your shipment method selected. For courier we will provide shipment across Canada. For white glove, warehouse and store pick up's we can only offer to select shipping locations. Contact our Customer Care Centre for more information.

Through our white glove in-home delivery service your order can be shipped to your home and
can also be assembled.

When you're placing your order through the checkout process, your entered Bill to address will automatically populate to the Ship to. To ship your order to a different address, simply select ‘Click to Add New Address’ to enter the alternative address.

Once an order is placed online, it cannot be cancelled or changed once the product has been shipped. Please contact the Customer Care Centre for more information at 1-855-415-9227.

Contact our Customer Care Centre at 1-855-415-9227.

An order confirmation email will be sent confirming we have received your order
within 24 hours.

By creating an account, your order, tracking number and order confirmation will be saved. To get the most up to date status of your order visit Canada Post www.canadapost.ca or call the Customer Care Center at 1-855-415-9227.

Currently we do not offer international shipping.

For more information about Urban Barn's Customer Service Policy, click here

You can return the item/s by mail or at any Urban Barn location within 30 days of purchase. To return in store, please bring your original receipt. To return through mail, please include a copy of your receipt. You are responsible for shipping costs on returned items. For more information, contact our Customer Care Centre at 1-855-415-9227.

Furniture accompanied by an original receipt can be returned within 14 days of delivery or pickup. They are subject to a 15% restocking fee. All Custom furniture is final sale and cannot be returned. Furniture returns cannot be done in store and must be arranged by our Customer Care Centre. If you wish to make a furniture return, please contact our Customer Care Centre at 1-855-415-9227.

Store pick up orders made online and in-store can be returned or exchanged within 30 days. Refunds on regular priced items will be provided in the original form of tender. Sale product accompanied by an original receipt can be exchanged for store credit within 14 days of purchase.

You can exchange an item at any Urban Barn location. For more information about exchanges, contact our Customer Care Centre at 1-855-415-9227.

Regular priced home decor and accents purchased online or in-store can be returned or exchanged within 30 days of purchase. Sale products can be exchanged for store credit within 14 days of purchase. Furniture can be returned within 14 days of delivery or warehouse pickup, and are subject to a 15% restocking fee. A receipt must be present for all returns and exchanges.

An original receipt is required for all in-store returns and exchanges. If your purchase was placed online, please contact our Customer Care Centre at 1-855-415-9227 to be sent a copy of your receipt.

We do not allow gift cards as a method of payment on urbanbarn.com. If you would like to make a purchase using an Urban Barn gift card, please visit your local store.

To check your gift card balance, click here

Thank you for becoming an Urban Insider. At this time, our $15 off coupon can only be redeemed in-store.

The dimensions of our products can be found on each product page. Click here for tips on how to measure your space to ensure a successful delivery.

Yes! We offer discounts to qualifying trade professionals through our Industry Elite Program. Please visit your local store to apply. At this time, the discount can only be used for in-store purchases.

Urban Barn stores carry a wide variety of furniture and home accents but product selection and inventory varies by location. To check if a specific product is available at your preferred store, or for more information about product availability, please contact Customer Care at 1 855 415 9227.

Inventory varies by store location. To check if a specific product is available at your preferred store, or for more information about product availability, please contact Customer Care at 1 855 415 9227.

Contact our Customer Care Centre at 1-855-415-9227 or email at: customercare@urbanbarn.com

    Hours of operation include:
  • Monday to Saturday: 8am – 4pm PST
  • Sunday: 11am – 7:30pm PST





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